Contact
Kathy Koestring, Procurement Administrator for Travel
847.467.0590, kathy.koestring@northwestern.edu
For Egencia-related Queries:
- For questions about your Egencia profile and billing, including chart string changes, please email ÌÒÉ«ÊÓƵTravel Services at travel@northwestern.edu or call 847-491-7569. (If requesting a chart string change, please include your itinerary and preferred chart string in your email.)
- For questions about a reservation booked through Egencia or for technical website support, please contact Egencia customer service (available 24/7):
Email: teamagents@customercare.egencia.com
Call: 212-329-7203
Please note that there will be a Fee to your department/unit if the Egencia agent must access your reservation information to answer your question.
For Other Specific Queries:
For travel reservations and rate quotes, please contact one of Northwestern's Travel Agencies.
For questions about the Travel and Entertainment Policy, please contact Procurement and Payment Services' Customer Service at procurement@northwestern.edu.
For per diem guidance, please refer to the Per Diem Guidance web page or contact ASRSP at asrsp_compliance@northwestern.edu.
For questions about expense reports, please contact Accounts Payable at accounts-payable@northwestern.edu.